Privacy Policy

At Somi Essence, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you visit or place an order on our website, we may collect the following information:

  • Name
  • Phone number
  • Email address
  • Shipping & billing address
  • Order details and purchase history
  • Communication via WhatsApp, email, or phone

We collect this information solely to process orders and improve our services.

How We Use Your Information

Your information may be used to:

  • Process and deliver your orders
  • Communicate order updates and support requests
  • Respond to return, exchange, or refund inquiries
  • Improve our website, products, and customer experience
  • Send promotional messages (only if you opt in)

We do not sell, rent, or trade your personal information to third parties.

Data Protection & Security

We take appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure. Your information is stored securely and accessed only by authorized personnel.

Third-Party Services

We may share limited information with trusted third parties only when necessary, such as:

  • Courier companies for order delivery
  • Payment gateways for secure transactions

These third parties are required to protect your information and use it only for service-related purposes.

Cookies

Our website may use cookies to enhance user experience, analyze traffic, and improve functionality. You may choose to disable cookies through your browser settings, though this may affect site performance.

Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction or deletion of your information
  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

Note: Somi Essence reserves the right to update or modify this Privacy Policy at any time without prior notice.

Last Updated: January 2026